Malcolm Knowles adapted the theory of Andragogy, teaching strategies for adult learners, to adults learning in the s. Understanding these characteristics will help you inspire your agents to improve their skills, improve the quality of your training and improve the quality of your contact center. Agents will be more receptive and committed to training if they understand why it is important to the organization, their management, the customer and most importantly themselves. Providing the why as early as possible, such as when initially scheduling the training and then again at the beginning of the training, will help ensure your agents get the most out of the training. They need to be seen and treated as capable and self-directed. Providing agents the freedom to choose which skills to improve will ensure the highest level of attention.
Characteristics of Adult Learners
8 Important Characteristics Of Adult Learners - eLearning Industry
Malcolm Knowles, author of the book The Modern Practice of Adult Education , proposes four assumptions about adult learning that nurses should be familiar with. First, adults value self-direction. They view themselves as capable of making decisions, taking responsibility for the consequences of choices, and being able to manage their own lives. Adults are motivated to learn when they perceive that they have a need to learn. Second, adults bring a variety of life experiences to the learning situation.
8 Important Characteristics Of Adult Learners
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When it comes to learning, adults are not over sized children. Maturity brings unique characteristics that affect how adults are motivated to learn. By appealing to the unique qualities of adult learners, we can design more effective and motivating online courses.